Terms and Condition

These terms and conditions regulate the usage of this website and your relationship with Shaws London. When submitting an order on this Website you agree and accept to be bound by these conditions. Please make sure you read them carefully as they affect your rights and liabilities. If you do not agree to our Terms then please do not access nor use the Website. If you have any questions at all about these terms & conditions then please contact us.

If you have any questions at all concerning these terms & conditions or our website then please contact us by email on sales@shawslondon.co.uk


“You agree that” the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and that you will advise us immediately of any changes to your personal information by contacting our Customer Care Department by e-mail, or calling us on 0845 1393900 during our operational hours (8.30am to 3.30pm weekdays). You agree not to impersonate any other individual or entity or to use a false name or a name that you are not authorised to use.


We reserve the right to make changes or amendments to our policies and these terms and conditions at any time. Please be aware that you will be subject to the policies laid out and the terms and conditions in force at the time that you order from us, unless any change to those policies or these conditions is required to be made by law or a governing authority in which case it will apply to orders previously placed by you.


All prices showed correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation).

If your delivery address is outside the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

We accept payment made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.


All orders will be subject to acceptance and availability. If the goods ordered are for any reason not available then you will be notified immediately by e-mail advising you of the issue and you will have the option to either to wait until the item is available (back in stock) or to cancel your order. Any orders that are placed by you will be treated as an offer to purchase goods or services from us and we reserve the right to reject any such offers at any time. You agree that any automatic acknowledgement of your order which you may receive from us shall not constitute our acceptance of your offer to purchase goods or services displayed/advertised on this website.

The conclusion of the contract between you and us will be deemed to have taken place once we have debited your credit, debit card or PayPal account and/or dispatched the goods to you at which time we shall send to you an e-mail notification (dispatch confirmation) confirming that the contract has been concluded.


The Customer has the right to withdraw from the Contract within 14 working days of the Delivery Date of the Goods by serving written notice of withdrawal and the Company shall credit the Customer’s Credit Card for the Total Price of the Goods. The Company shall pay the costs of returning the goods to the Company by the same method as they were delivered if the Goods have been dispatched by the Company before receipt of the written notice of withdrawal.


You recognise and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times entrusted in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You recognise and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


This website may be used for lawful purposes only. You agree to observe and comply with all applicable laws, statutes and regulations regarding this website and any transactions conducted on or through this website.


We ensure you are always happy when shopping with www.shawslondon.co.uk. To safeguard this, we offer a “100% satisfaction” guarantee which allows you to return any “unopened item” within 14 days of the date you received the order. We will refund your original payment once we have received and processed the returned item (please allow up to 14 working days from date of postage).

To arrange a return, please contact us by email and confirm your order number, the item you are returning and the reason for the return. We will then reply with an authorisation reference to for you to return the item/s. It is imperative that you package the item securely and include your original invoice. When you are returning an item to us please ensure you ask your local postal office for a “Proof of Postage” receipt which you should keep as your proof of sending until you have received your exchange or refund.


Damage or risk loss of the Goods shall pass to the Customer on delivery or if the Customer fails to take delivery of the Goods, the time when the Company or its agent has used all reasonable efforts to deliver the Goods. The title in the Goods shall NOT pass to the Customer until the Company has received in cash/cleared funds payment in full of the Price of the Goods and all other Goods agreed to be sold by the Company to the Customer for which payment is then due. “As soon as the product is delivered to you, you are responsible for its Intellectual Property& Copyrights. Your usage of this website grants no rights to you concerning copyright, design rights, trademarks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide this online store to you solely for your personal and non-commercial use. You may electronically copy and print only those areas of the website which are required in the process of using our website as a shopping source. The content of our website may not be used for any other purpose without our written permission.


When you transact with Shaws London or send e-mails to us, you are communicating with us electronically. We will communicate with you by e-mail or by posting notifications on our website Shawslondon.co.uk. Concerning contractual purposes, you agree to receive communications from us electronically and you consent that all, notices, disclosures, agreements and any other communications that we provide to you electronically fulfil any legal requirement that such or all communications be in writing. This condition does not affect your legal or statutory rights.


While we will use all reasonable endeavours to validate the accuracy of any information we place and display on this website, we make no guarantees, whether directly or implied to its accuracy. This website is provided on an as-is basis without any representation or authorisation made and we make no warranties of any kind whether direct or implied about this website or any transaction that may be conducted through this website.

We make no guarantee that this website will meet your requirements or will be continuous, timely, and free from errors or that failings will be corrected. We will not be held responsible or liable by you for any loss of content or material uploaded or transmitted throughout this website. Information provided about the products on our website is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your doctor or health care practitioner before using any supplement or undertaking any exercise.

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